privacy policy
Subsidence Care UK
Last updated: 10 November 2026
1. Introduction
Subsidence Care UK is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, arrange a survey or enquire about our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Subsidence Care UK provides specialist subsidence repair, resin injection, underpinning, ground stabilisation and structural repair services throughout the United Kingdom.
The organisation responsible for processing your personal information is:
Trading name: Subsidence Care UK
Registered legal business name: [Insert legal business name]
Registered or business address: [Insert business address]
Website: www.subsidencecare.co.uk
Email: info@subsidencecareunderpinning.co.uk
Telephone: 0800 009 6538
For the purposes of UK data protection legislation, the organisation identified above is the data controller of the personal information described in this policy.
3. Information We Collect
Depending on how you interact with our business, we may collect the following information:
Your name, email address and telephone number.
Your property address and postcode.
Information about your property, including its condition and any suspected structural movement.
Details of cracking, uneven floors, subsidence, foundation problems and other structural concerns.
Information about nearby trees and other potential contributing factors.
Photographs, videos, documents or reports you voluntarily provide.
Information submitted through our website contact forms, quotation requests, subsidence survey forms and ground conditions review enquiries.
Correspondence relating to enquiries, quotations, appointments and work undertaken.
Relevant billing and payment records where services are purchased.
Technical website information, including cookie preferences and website usage information, where collected.
We only seek personal information that is reasonably necessary for the relevant purpose.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests for information.
Review property concerns and consider appropriate next steps.
Arrange property surveys, inspections and appointments.
Prepare quotations and proposals.
Provide subsidence repairs, resin injection, underpinning and other agreed services.
Contact customers regarding ongoing or completed projects.
Maintain records of services, warranties and related correspondence.
Manage invoices, payments and business administration.
Improve our website, services and customer experience.
Maintain website and information security.
Comply with applicable legal, regulatory and accounting obligations.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
5. Our Lawful Basis for Processing Personal Information
Under UK GDPR, we rely on different lawful bases depending on the circumstances.
Contract and pre-contractual steps
We process information where necessary to respond to a request for services, prepare quotations, arrange surveys or fulfil an agreement with you.
Legitimate interests
We may process information where reasonably necessary to operate our business, respond to enquiries, maintain appropriate records, provide customer service and protect our business interests, provided those interests are not overridden by your rights and freedoms.
Legal obligations
We may process or retain certain information to comply with applicable legal, tax, accounting or regulatory requirements.
Consent
Where required, we obtain consent for activities such as optional cookies or the promotional use of identifiable customer photographs.
Where processing relies on consent, you may withdraw that consent at any time.
6. Property Photographs and Ground Conditions Enquiries
Customers may provide photographs, descriptions, reports or other information relating to potential subsidence, cracking, structural movement or property damage.
We use this information to understand the concerns raised, consider the nature of the enquiry and discuss potential next steps.
Our Ground Conditions Review form may request information including property postcode, nearby trees and signs of visible cracking.
Information submitted through this form is reviewed as an enquiry and does not automatically constitute a structural survey, geological assessment, professional diagnosis or confirmation that subsidence is present.
Where necessary, we may recommend a more detailed professional investigation.
7. Use of Customer Photographs for Marketing
Subsidence Care UK may occasionally wish to display photographs of properties, completed projects, structural repairs or before-and-after comparisons for promotional purposes.
Such photographs may be used on our website, social media accounts or other business marketing materials.
We will contact customers directly by email and obtain their written permission before using customer-provided photographs for promotional purposes.
Permission is entirely optional and will not affect the services we provide.
We will not intentionally publish customer names, property addresses or other identifying personal details without appropriate authorisation.
Customers may withdraw their permission for future promotional use or request the removal of identifiable photographs from platforms under our control by contacting info@subsidencecareunderpinning.co.uk.
Where applicable, we will take reasonable steps to action such requests. Previously distributed printed materials or copies retained by third parties may not always be recoverable.
8. Sharing Your Personal Information
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or provide requested services.
These may include:
Website hosting and form-processing providers, including Squarespace.
IT, email and technical support providers.
Relevant surveyors, engineers, contractors or specialist service providers where needed for an agreed service.
Accountants, insurers, legal advisers or other professional advisers.
Public authorities or regulatory bodies where disclosure is legally required.
We only share information that is appropriate for the relevant purpose.
Where organisations process personal information on our behalf, we seek to ensure appropriate contractual and data protection safeguards are in place.
We do not sell customers' personal information.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Others may be used, where enabled and permitted, to understand website usage and improve our online services.
Where consent is required, visitors can accept, reject or manage optional cookies using the cookie preferences controls provided on our website.
Visitors may also change their cookie preferences through the available website controls.
Further information about the cookies used on our website is provided in our separate Cookie Policy.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The relevant retention period may depend on:
Whether an enquiry results in work being undertaken.
The nature and duration of any contractual relationship.
Applicable accounting, tax and legal requirements.
Warranty, guarantee and project recordkeeping obligations.
The need to establish, exercise or defend legal claims.
Where information is no longer required, we will take appropriate steps to securely delete or anonymise it.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
These measures may include appropriate access controls, secure systems and restrictions on who may access customer information.
Although we take information security seriously, no method of electronic communication or storage can be guaranteed to be completely secure.
12. International Data Transfers
Some of the technology and service providers used to operate our website or business may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate legal safeguards or other permitted transfer mechanisms are in place, as required by applicable data protection legislation.
13. Your Rights Under UK GDPR
Subject to applicable legal conditions and exemptions, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request the deletion of personal information in certain circumstances.
Restriction: Request that certain processing activities are restricted.
Objection: Object to particular processing activities, including certain processing based on legitimate interests.
Data portability: Request the transfer of eligible information in certain circumstances.
Withdrawal of consent: Withdraw consent where our processing relies on it.
To exercise your rights, please contact:
info@subsidencecareunderpinning.co.uk
We will respond to valid requests in accordance with applicable data protection law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: www.ico.org.uk
14. Third-Party Websites
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices or content of websites operated by other organisations.
We recommend reviewing their privacy policies before submitting personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website technology or applicable legal requirements.
Any updated version will be published on this page, together with the date of the latest revision.
We encourage visitors to review this policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information or your data protection rights, please contact:
Subsidence Care UK
Website: www.subsidencecare.co.uk
Email: info@subsidencecareunderpinning.co.uk
Telephone: 0800 009 6538